Our Policies
1. Introduction
At Hoco India, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information when you visit our website or use our services. By using our website or services, you agree to the terms outlined in this policy.
2. Information We Collect
Personal Information: When you place an order or register on our website, we may collect personal information such as your name, address, email, and contact number.
Payment Information: To process your orders, we collect payment information such as credit/debit card details or other payment methods.
Usage Information: We may collect information about your interactions with our website, such as pages visited, products viewed, and other browsing activities.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders.
- Communicating with you about your orders, products, and promotions.
- Improving our website and services.
- Personalizing your shopping experience.
- Marketing and promotional purposes, with your consent.
- Responding to your inquiries and providing customer support.
Payment Information: To process your orders, we collect payment information such as credit/debit card details or other payment methods.
Usage Information: We may collect information about your interactions with our website, such as pages visited, products viewed, and other browsing activities.
4. Disclosure of Information
We may disclose your information to third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website and services.
- Legal Compliance: We may disclose your information when required to comply with legal obligations or protect our rights.
5. Security
We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices
- You can update or correct your personal information by logging into your account on our website.
- You can opt-out of receiving marketing communications from us by following the instructions in the emails we send.
Return and Exchange Policy
We want you to be satisfied with your purchase from Hoco India. If you receive a damaged or defective product, or if the product does not match the description, you may request a return or exchange within 7 days of receiving your order. Please contact our customer support team at email: support@hocoindia.net /phone number : 0120-3112589. initiate the return process.
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- Returned items must be unused, in their original packaging, with all tags and labels attached.
- We will provide a refund or exchange once we receive the returned item and verify its condition.
- Shipping charges for returning the product will be borne by the customer unless the return is due to our error.
- Once we receive the returned product, we will inspect it and notify you of the status of your refund.
- If the refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 48 hours.
Shipment Policy
- We strive to process and ship orders within 1 to 2 business days of receiving payment.
- Delivery times may vary based on your location and the shipping method chosen during checkout.
- We use reputable courier services to ensure timely and secure delivery of your orders.
- Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.
Contact Us
If you have any questions about this Privacy Policy or our policies regarding returns, exchanges, and shipments, please contact us at email: support@hocoindia.net /phone number : 0120-3112589.
By using our website and services, you agree to the terms outlined in this Privacy Policy and our policies regarding returns, exchanges, and shipments. We reserve the right to update or modify this policy at any time, and we encourage you to review this page periodically for any changes.